At Nico Distribution, we are committed to providing high-quality products and services to our wholesale partners. To ensure a clear understanding of our return and refund procedures, please review the following policy.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
Timeframe: Returns must be initiated within 30 days from the date of delivery.
Product Condition: Items must be unused, unopened, and in resalable condition.
Proof of Purchase: A valid invoice or order number is required for all return requests.
Non-Returnable Items: Custom orders, perishable goods, or items marked as non-returnable at the time of purchase are not eligible for return.
2. Return Process
To initiate a return:
Contact Us: Reach out to our customer service team at support@nicodistribution.com with your order details and reason for return.
Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Inspection: Once received, returned items will be inspected to ensure they meet the eligibility criteria.
3. Refunds & Replacements
Refunds: Approved returns will be refunded to the original payment method within 14 business days after inspection.
Replacements: If a product is defective or damaged, we will offer a replacement at no additional cost, subject to availability.
Restocking Fees: A restocking fee of 15% may apply to returns that are not due to our error or defective products.
4. Damaged or Defective Products
If you receive a damaged or defective product:
Notify Us Promptly: Contact us within 7 days of receipt with photographic evidence of the damage or defect.
Resolution: We will arrange for a replacement or refund, including any applicable shipping costs.
5. Shipping & Delivery
Delivery Times: Estimated delivery times are provided at checkout. Delays due to customs, weather, or other unforeseen circumstances are not the responsibility of Nico Distribution.
Delivery Issues: If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance.
6. International Orders
For international orders:
Customs & Duties: Customers are responsible for any customs duties, taxes, or fees incurred upon arrival in the destination country.
Import Restrictions: It is the customer’s responsibility to ensure that the products ordered comply with their country’s import regulations. Nico Distribution is not liable for orders seized or destroyed by customs.
7. Contact Information
For any questions or to initiate a return, please contact us at:
